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Start-up Chronicles

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Resto-blogger Bruce Buschel has had an eventful year! First there was all the trouble getting his Southfork Kitchen open. Then there was the Memorial Day Weekend fire, which shut him down for a month. Now the latest hassle? Diners who play Restaurant Roulette: "It is the unspoken scourge of dining in the Hamptons. The game where people make three or four reservations and cancel all but one. At the last possible moment. And feel good about their manners, for they have gone out of their way to communicate their impending absence." Buschel talks in great detail about how last-minute cancellations affect his business and whether he needs to institute a play-or-pay policy. [Previously, New York Times]